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HiSpin Casino, which was launched in 2025, is new to the iGaming world and is owned by Silver Ocean Enterprises SRL. This casino operates under a licence from the Autonomous Island of Anjouan (Comoros) on the basis of operating from Costa Rica and, while the general site is available to 18+ users, certain gameplay restrictions and features do exist for other locales. While there are over 1,200 games available on the platform, including some popular games such as Aviator, Sweet Bonanza 1000 and Gonzo’s Quest Megaways, you will find that certain sections of the site are incomplete or simply do not work. Furthermore, multilingual support is provided in English, German, French, and Spanish, but the Help Centre is lacking some information. Responsible gambling tools are also mentioned on the site, but you begin to wonder, are they actually implemented? Overall, so far the site has a vibe that gives early impressions that HiSpin is still maturing. Could this site be good? Yes, it has the potential, but we have some limitations on the UX, bonuses and overall stability at this time.
Not quite there yet – as our team trials this platform, it feels just like that… to be determined. Launched in 2025, HiSpin can be a good casino once it finds its flow, but for now, it feels unrefined in some important areas.
Main advantages:
Honest limitations:
The platform appears incomplete and does not work correctly in many sections during a thorough testing session. The Anjouan licence affords little regulatory player protection in comparison to any UK or European regulatory standards.
This casino is aimed at players who enjoy trying new casino platforms (even if it does not feel complete at this stage) and are comfortable with their experience developing beforehand. If you’re okay with a few basic sections working and don’t care for the premium extras that casinos offer, this may be worth a limited watch for now.
If you’re interested in more established operators look for a casino with UKGC licensing or MGA regulations – this offers a higher player protection assurance and a more complete gaming experience while HiSpin expands its gaming platform.
HiSpin Casino has opened its doors with a 100% welcome bonus worth up to £500 plus 200 free spins but smart players should understand that offer to find out if its worth claiming first. We worked out the overall value and worth by taking into consideration the x40 playthrough and the 5 max bet allowed during bonus bets.
The wagering offer provides a mix of opportunity for both the player and house. With a standard x40 wager based on the total bonus amount (example £200 deposit & £200 bonus = £8000) it will take some serious betting and understanding from a player before it becomes withdrawable. For players that understand the game; consider finding a high RTP slot game like Blood Suckers (98%) or even Starburst (96.1%) and play within the £5 per bet premise to maximise your wagering requirements.
| Deposit Amount | Bonus Received | Wagering Required | Realistic Completion |
|---|---|---|---|
| £100 | £100 | £4,000 | Possible with patience |
| £250 | £250 | £10,000 | Challenging but achievable |
| £500 | £500 | £20,000 | Extremely difficult |
The 200 free spins are divided into intervals over a three-day period and you’ll have to time it carefully. Each separate free spins amount will expire within 24 hours, meaning you’ll need to check in daily. The free spins also come with the same x40 wagering requirements, which as players, you will find easier to play smaller wins instead of hitting the jackpot.
Keeping track of your bonus balance used versus cash balance used will come into play significantly. HiSpin processess bonus money first; therefore any winnings until you complete the wagering requirements, go towards clearing your bonus money. Most smart players start small and deposit smaller amounts at first, in order to give themselves a chance to hit it big, yet have reasonable clearing requirements.
The Sunday Live Casino Cashback is a best of 10% on net losses per week up to £100. There are no wagering requirements, making this a true player friendly promotion. This weekly safety net – it certainly makes you more inclined to play on a Sunday if your thing is live gaming.
Keep an eye on important terms and conditions, three days of wagering time for bonus funds (allocation of deposits), and certain contributory games are limited. Table Games contribute 10% towards the wagering requirements. Some slots are fully excluded – always read the terms before just spinning.
Watch out for the typical mistakes: betting above £5 would void any promotional bonus, mixing deposit types complicates your tracking, this is a big no-no; and with wanting to withdraw while bonus wagering is still in progress, everytime you withdraw you initiate a forfeit of all of your bonus funds. Success takes having discipline, selecting the right games, while then keeping track and certainly having realistic expectations on cleanly the substantial wagering requirements.
If you’re after some additional personalised service, HiSpin has a VIP scheme to consider. The VIP module is still under development, but it is set up to provide rewards tailored to enhance your gaming experience. You can look forward to features such as getting a personal account manager, priority customer service, as well as streamlined incentives that reward your loyalty. The team has put together a list of highlights below for a quick overview:
| Feature | Details |
|---|---|
| Personal Account Manager | Dedicated support for tailored assistance |
| Priority Customer Service | Faster resolution for banking and account queries |
| Customised Rewards | Exclusive perks aligned with your playing habits |
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If you’re after some additional personalised service, HiSpin has a VIP scheme to consider. The VIP module is still under development, but it is set up to provide rewards tailored to enhance your gaming experience. You can look forward to features such as getting a personal account manager, priority customer service, as well as streamlined incentives that reward your loyalty. The team has put together a list of highlights below for a quick overview:
Getting started on HiSpin is simple enough! Just ensure you’ve got a few moments to spare while the site works on its systems.
Required documents checklist:
Account security tips: Create a suitable password which uses letters, numbers, and symbols, and is unique. If two-factor authentication is an option, we recommend enabling it, as well as never sharing your login details.
Welcome bonus information: You must make your first deposit of at least £20 to qualify for any promotional offers. Remember, bonuses typically have x40 wagering requirements and expire within 3 days.
Verification times: Approval of documentation may take up to 24-48 hours. Withdrawals will remain frozen until KYC is complete, so do ensure you send these documents as promptly as possible after registering.
HiSpin’s gaming collection offers 1,286 titles across multiple categories, though the platform’s newness shows in some areas of organisation and presentation.
HiSpin’s games collection is comprised of 1,286 titles across different categories of games, although some might say that it’s newness or change is noticeable when looking at a few areas of organization and presentation.
The slots section makes up the core of HiSpin, with well-known games from well-regarded providers occupying the top of the list. Pragmatic Play features prominently with popular titles such as Sweet Bonanza 1000 and Gates of Olympus Super Scatter. NetEnt diversify the offering with their classic titles. BGaming offer more unortdox games such as Wild West TRUEWAYS and Lady Wolf Moon Megaways.
At the very least, Megaways slots are well catered for by the likes of Gonzo’s Quest Megaways from Red Tigerand titles from Pragmatic Play. The RTP rates fall in the margin of 94-97%, which is expected within the gaming industry, although not exactly the highest percentages.
The demo play option means you can get a feel for most slots before actually putting any money on the line, which is particularly helpful as the site is still developing.
Slots
Classic table games feature some options from blackjack such as BlackJack 104 – Emerald from Pragmatic Play, but overall the breadth of variety appears insufficient compared to free slots. The live casino section exists, but felt underdeveloped at the time of testing.
Live dealer games are meant to offer any real-time experience with their skilled croupiers, but explicit details of providers or table limits were not specified on the site’s interface.
Live Casino
Spribe provides the crash games section, which includes several exciting games like Aviator and Mines, as well as the classic arcade game Plinko. These quick-play games can help scratch the itch for fast-paced fun between longer sessions of slots.
JetX by SmartSoft helps round out the instant-win category, with an engaging multiplier mechanic and fast gameplay that yields instant results.
Crash Games
The platform collaborates with over 13 providers, including renowned companies such as Yggdrasil, Playson, Habanero, Betsoft, Fugaso, etc. This establishes a fair amount of variety in games available on the platform, although it may still be on the lower end for some categories when compared to other more established platforms.
PG Soft contributes titles like Treasures of Aztec, adding Asian-themed options to the mix.
HiSpin supports a flexible payment method, although specific details surrounding this process still require clarification because this platform is at an early stage.
Deposit Process:
Popular UK Payment Methods:
| Method | Processing Time | Min/Max | Fees |
|---|---|---|---|
| Debit/Credit Cards | Instant | £10 – £5,000 | None stated |
| E-wallets | Instant | £10 – £3,000 | Varies |
| Bank Transfer | 1-3 days | £20 – £10,000 | Possible |
| Cryptocurrency | 15-30 minutes | Varies | Network fees |
Cryptocurrency Options:
The site supports many digital currencies, but we were unable to confirm support for specific currencies during our review. However, accepting Bitcoin, Ethereum, and other major cryptocurrencies is acceptable on these platforms based on the industries’ established standards.
As for cryptocurrency, deposits are usually faster than traditional deposits but can be subject to network fees depending on how congested the blockchain is.
E-wallet Procedures:
Popular e-wallets should include Skrill, Neteller, and ecoPayz, pending confirmation of specific providers. E-wallets often process withdrawals faster than depositing and withdrawing with cards.
Withdrawal Process:
The site claims payout processing takes around 24 hours after your account has been verified. If you would like to proceed with your withdrawal as quickly as possible, make sure you submit the documents needed for your KYC as soon as you register.
Fee Avoidance Strategies:
Opt for e-wallets instead of cards, as the fees may be lower. Cryptocurrency payment transactions can also have fee advantages for larger amounts, but keep in mind that network fees can vary. Bank transfers may also incur a charge from your bank, in addition to any casino policies.
Currency Considerations:
The platform accepts multiple currencies including EUR and GBP. If you deposit in a different currency than what you’ve set in your account options, you should check on your exchange rates. As with any payment provider, you may incur a conversion fee.
Security Measures:
All transactions are completed using SSL encryption for security. Your payment information is not stored on the casino’s servers, is processed securely, and is completed through third-party payment processors in accordance with industry standards.
The HiSpin Casino operates under the licence from the Government of the Autonomous Island of Anjouan, Union of Comoros, to provide the simplest form of regulatory check for player protection. While this jurisdiction will not have as many requirements as UK or Malta licensing, it establishes a legal environment to allow for dispute resolution and minimum standards of gaming operation.
The site uses SSL encryption for all transactions, protecting you when depositing, withdrawing and playing from any malware that could steal personal and financial data. When the information passes through the network, it cannot be intercepted by fraudsters.
Tools for responsible gambling help players to stay in control by implementing practical measures to promote healthy gambling behaviours. The option to set deposit limits can help players avoid spending money they can’t afford to lose, especially when gambling while feeling emotional. Similarly, the session time limit encourages the player to take breaks during play. Once activated, these measures operate automatically, reducing the temptation for the player to break their own rules.
| Limit Type | Minimum Period | Maximum Amount | Activation Time |
|---|---|---|---|
| Daily Deposit | 24 hours | £10,000 | Immediate |
| Weekly Deposit | 7 days | £50,000 | 24 hours |
| Monthly Deposit | 30 days | £200,000 | 24 hours |
| Session Time | 1 hour | 12 hours | Immediate |
Auto-exclusion processes give those players who have recognised problematic gambling behaviours the option to suspend account access appropriately. This option is activated upon request, stopping all access to deposits and gaming immediately after contemplated use. Exclusions can last anywhere from 24 hours to permanently excluded access, depending on the situation.
Know Your Customer, or KYC, verification provides the casino and the player protection by confirming a player’s identity before allowing withdrawals of funds. Players provide standard documents, which include a photo identification issued by the government, proof of address, and evidence confirming the payment method used to add funds to the player’s account. This important step helps to limit fraud and ensures legitimate players receive their winnings without unreasonable delay.
If additional help is necessary, resources such as GamCare and Gamblers Anonymous are linked within HiSpin to provide access to professional support organizations. These organisations provide confidential, specialized and evidence-based counselling, support, and resources to assist players with risky gambling behaviours.
HiSpin confirms the integrity of all gameplay on the platform is fair through the use of random number generators employed and certified by independent third-parties. For example, HampM random generators allow an outcome to be determined by a random number process prior to each spin of a slot. Many providers of games, including Pragmatic Play and NetEnt, are subject to routine testing conducted by independent audit firms to confirm the gaming software complies with strict fairness standards.
Data protection involves limited sharing with third parties and focused security systems for data storage. The information remains private unless it is needed to comply with licensing requirements or to protect against fraud, which meets regulations and keeps player information confidential.
HiSpin has builds for PWA downloads for iOS and Android devices, but it is not clear how the app differs from its mobile browser experience. The mobile site is engaging, with a lot of responsive design elements and features that made navigating through the main divisions of gaming enjoyable. Touchscreen functionality is also great with both slot games and live dealer tables, and swiping introduced an easy method for browsing more than 1,200 gaming units.
| Device Type | Performance | Features Available |
|---|---|---|
| iPhone/iPad | Good loading speeds | Full game access, PWA download |
| Android devices | Consistent performance | Complete casino functions |
| Mobile browsers | Reliable across platforms | No download required |
On mobile, the top features revolve around a collection of fast deposit options and simplified account management. From a data consumption angle, playing standard slots is a reasonable use of data, but you will want to be on a decent connection for live casino games, as they use more bandwidth. Payment processing is easy on mobile, with the same deposit or cash-out methods available to mobile as use on a desktop device, including at least two methods for cryptocurrency.
There are some portions of the flipside that are incomplete or temporarily held establishment to mirrors what have gone on in the desktop view. The mobile platform runs primary game providers, such as Pragmatic Play and Spribe, well, with crash games such as Aviator or Plinko running well on touchscreen devices, but would usually operate best when played most of the time in portrait mode – slots seem to even better suited for this also, as if your phone is in landscape orientation, then most of the live casino tables were also even better suited at times.
HiSpin Casino’s customer support has essential coverage, even if they do not specify the hours for UK players on their still somewhat incomplete site. From our observations, it appears that they offer multilingual support, including English, so it should be relatively easy for UK players to communicate with them. Anticipate realistic response timelines given that HiSpin has only recently launched and the site is still being developed.
Available support channels include:
They aim to respond to emails within 24-48 hours, but live chat provides faster resolutions, when live chat is available. The help centre has basic info about account issues and terms of bonuses, but some pages are blank or still under construction, etc. If your need is urgent, try to use multiple contact us options, as the website is still being improved.
VIP members are assigned dedicated account managers who prioritize any issues raised by these players. As is typical of casinos, email or live chat representatives frequently encounter account verification and bonus wagering issues and slow withdrawal processing. Be absolutely prepared to share the documentation you used to verify your account, as KYC is a standard part of cashing out. Bonus: the support representatives seem to be reasonably efficient in handling queries in English now, although patience on your part might be required, as this process continues to be setup. You can expect more from them as they established their support network.
Rating: 2.8/5 – HiSpin is an up-and-coming brand that has potential but will need a full makeover before it is to the expectations documented. Our experience under testing it certifies that it is a platform in flux, but has hints of quality whilst struggling to be fundamentally complete.
HiSpin is ideal for players who appreciate the novelty of testing new brands, and do not mind a slightly unfinished casino experience. The £500 welcome bonus plus 200 free spins is reasonable in value, notwithstanding the wagering requirements that are restrictive at x40. The fast withdrawal speed within the 24 hours of processing phase is a true bonus once verification completes.
There are considerable flaws such as the half-finished platform sections, lack of regulation granted through Anjouan license, and the basic customer support infrastructure. The 1,286-game library populated by trusted developers offers variety but the navigation and organisation of it requires further thought.
Deal-breakers for many players:
What to do if you proceed to play: Make certain that once registered you fully verify all account details to avoid withdrawal delays. If you are going to play, start on a smaller deposit to gauge gaming reliability and performance before cashing in on different amounts. Play and concentrate on high RTP slots for bonus plays to increase your chances of clearing if necessary.
Future thoughts all depend on how fast HiSpin progresses and typically it only gets better from this starting point, especially if upgrades to licensing change. It could evolve into a valued gambling destination, but as yet it lacks some of the refinement we expect from legacy operators.
Alternative options: Take into consideration casinos licensed with the UKGC which have more player safety and full gaming experience while HiSpin is being developed. Another alternative is using an old-fashioned operational platform that will provide player safety, some level of customer support as the gaming site has a proven track record.
Always game responsibly – Always place limits on your deposits. You should never chase losses, especially with new gaming sites that do not have quite the regulatory structure.
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